Good to know
Service policies
How pickup, payments and cancellations work with Route Ready.
Pickup day
- Please have your can at the curb by the night before your pickup day. Pickup times change with the route, so a can put out the morning of pickup could be missed.
- Set the can near the road with the lid closed.
- All trash must be bagged. We can’t pick up loose, unbagged trash.
Holidays
- If a holiday falls on your pickup day, pickup moves one day later. We’ll post holiday changes on our website and Facebook.
Weather
- If the roads aren’t safe, we may run late or move pickup back a day. We’ll post updates the same way.
Missed pickups
- If your can wasn’t out in time, call or text 770-758-6950 to set up a return trip. Return trips are $15 per can.
- If your can was out on time and we missed it, let us know and we’ll come back at no charge.
Payments and renewals
- Plans renew automatically (monthly, quarterly or yearly) on the card you used at checkout.
- For quarterly and yearly plans, you’ll get a reminder email before each renewal.
- You can update your card or see receipts anytime under Manage my account.
- If a payment fails, you’ll get an email so you can update your card.
Cancelling
- To cancel, call or text 770-758-6950. Your service keeps going until the end of the period you’ve already paid for.
- Payments and start-up fees can’t be refunded.
Route Ready cans
- Route Ready cans belong to Route Ready. If you cancel, we’ll pick the can back up after your service ends.
Questions? Call or text 770-758-6950 or email routereadytrash@gmail.com.